IMPORTANT! Before shipping any goods to our factory service, please open a ticket, describe the issue and attach the photos of the product. We will respond in the shortest possible time.
Keep the receipt / invoice for the purchased light-for-me products.
Read the warranty conditions
of purchased light-for-me products. If you wish, download
(english version only) and print the warranty. Warranty documents are available for download at any time.
Should you need to send your light-for-me product to the service, download and fill in the Return Form
, log in at our SERVICE CENTRE
to get your ticket – it will be your RAN (Return Authorisation Number). Make sure to obtain RAN prior to shipping the items to the service point.
Write down your RAN on the form, send the product(s) back together with required documents to the below address:
TECDIVING Sp. z o.o., ul. Falista 2, 41-906 Bytom, Poland
IMPORTANT: Please note that parcels form outside the European Union must have all the necessary paperwork for customs. Parcels with incomplete or missing paperwork will not be collected / signed for and may be automatically returned to the Sender. We do not take any responsibility for such parcels and any additional costs you might bear. All items sent for service must have an open ticket in the Service Centre prior to shipping.
Please note that the previously given UK’s service point address is no longer valid and it is not possible for us to receive parcels there.