Warranty conditions2018-05-26T01:30:28+00:00

GENERAL WARRANTY CONDITIONS

FOR LIGHT-FOR-ME PRODUCTS
  1. Light-for-me products are guaranteed against manufacturing and workmanship defects for 12 months from the original date of purchase. Battery packs supplied with products (where applicable) are covered by 6-month warranty period.
  2. The warranty is valid only with the sales receipt / invoice and filled and signed return form, both should be obligatorily sent with the complaint item(s). Should you need to contact us and make a claim, go to the Customer Service Centre at help.light-for-me.com and follow the instructions given there.
  3. To register a product for service, a service ticket shall be opened at help.light-for-me.com
  4. Complaints are processed within 30 days.
  5. Defective products or parts thereof will be repaired or replaced in accordance with the manufacturer’s decision.
  6. The manufacturer is not liable for any damages resulting from other equipment or accessories used with light-for-me products.
  7. The cost of delivery of the faulty goods to the distributor / service point is covered by the Buyer, who must ensure that the goods are adequately secured for transport.
  8. The delivery of the complaint item back to the Buyer is covered by the service point provided the service/repair falls under warranty conditions. In case of repairs that are not covered by the warranty, the delivery costs to and from the service point are covered by the Sender.
  9. The decision whether service of the complaint item(s) should be treated as covered by the warranty or not is taken only by an authorised service point and is final.
  10. The complaint item(s) along with the required documents must be returned to the distributor / store where they were purchased from – in the instance of online sales at divetorch.eu it is Tecdiving Sp. z o.o.
  11. Any mechanical damage resulting from misuse or storage, and any unauthorized dismantling, modification or structural modification of purchased equipment will void the warranty.
  12. Any unauthorised opening of light-for-me product’s housing, any inner modifications and/or service work immediately voids the warranty.
  13. The warranty in particular does not cover:
    • Mechanical, chemical, thermal or deliberate damages
    • Breaking of the cable connecting the head with the canister (umbilical torches) or E/O connection cables.
    • connectors of multiple use (RCA, E/O);
    • Damages to E/O heads resulting from improper connecting the head to other accu e/o (improper polarity connection).
    • Damages to the battery pack due to deep discharge
    • Any damages caused by flooding of the torch, E/O head or accu E/O
    • Orings: used or damaged as a result of natural usage
    • Damages resulting from improper usage and storage of the equipment
    • Damages resulting from usage of unauthentic / improper parts
    • Damages resulting from User’s fault or ignorance
    • Wear and tear of the equipment, codura covers, protective cases and/or bags
  1. The above mentioned damages are repaired during the warranty period for a fee. The total cost of repair will be given prior to any repair work. The repair service will not start repair work until the entire work charge has been paid.
  2. The liability of the Manufacturer is limited to the price of the advertised product. The manufacturer is not liable for any loss, damage, accident or other claim arising out of the use of light-for-me products.
  3. Placing an order means that the Customer has read, accepted and agreed with the given warranty conditions.